Cancellations, changes & disruption

We understand that plans can change and unexpected things happen. If illness, travel disruption or another difficulty affects your booking, please contact us as soon as possible.

We’ll make every reasonable effort to help, including exploring a change of date or another suitable arrangement. Changes depend on availability and costs already committed. We’ll explain any additional charges before you agree. If an alternative cannot be arranged, the applicable cancellation terms below will apply.

Private day tours and walking tours

Unless separate terms were provided before booking, the following cancellation charges apply:

Notice received before scheduled departure	Cancellation charge
At least seven days	No charge – full refund
Less than seven days but at least 72 hours	Up to 50% of the total booking price
Less than 72 hours, or non-attendance	Up to 100% of the total booking price

These are maximum charges. Any amount retained will reflect our actual losses, taking account of costs saved and income from a replacement booking. We will make reasonable efforts to resell the cancelled date.

Please send cancellation requests in writing by email. Notice is measured from when we receive your request to the scheduled departure time. Seven days means 168 hours.

Cruise ship shore excursions

If you choose to cancel your excursion, the private day-tour cancellation terms above apply unless separate terms were provided before booking.

If your ship cannot call at the agreed collection port, we will refund all payments made to Above & Beyond for your shore excursion.

If your ship’s arrival or departure time changes, we will make every reasonable effort to adapt the excursion while allowing an appropriate return margin before your all-aboard deadline. We will discuss any significant changes with you. If we cannot provide a suitable revised excursion, we will refund your booking.

If your ship docks but you cannot join the excursion, please contact us immediately. We will try to help, although the applicable cancellation or non-attendance terms may apply.

Multi-day tours

Multi-day tours have cancellation terms specific to the accommodation, golf, activities and other services included.

Your quote and booking information will explain the deposit, payment deadlines and cancellation charges before you confirm. Any cancellation charge will take account of recoverable supplier payments, costs saved and income from alternative bookings.

Tours involving hired vehicles or substantial supplier commitments

Where your tour requires a hired vehicle, an additional guide or substantial advance commitments to other suppliers, separate cancellation terms may apply.

We will explain these commitments and the applicable cancellation charges in writing before you confirm your booking. They will not be added retrospectively.

If we cancel your tour

If Above & Beyond cancels your tour, we will refund all payments made to us for that booking. Alternatively, you may choose another date or suitable tour, subject to availability.

Travel insurance

We recommend suitable travel insurance covering cancellation, illness and travel disruption. These terms do not affect your statutory rights.